Realogy Holdings Corporation IT Depot Manager in Madison, New Jersey
IT Depot Manager
IT Depot Manager Job Description
We are looking for an IT Depot Manager for our End User Engineering Team reporting to Director of End User Services. We require a dynamic leader who can support multiple business partners while juggling multiple workstreams. The IT Depot Manager responsibilities include ensuring that we have enough equipment to perform timely onboarding to all Realogy Employees, handle offboarding end user equipment activities, supply all one-off end user HW requests, procure additional end user hardware as needed to perform all duties. The IT Depot Manager is responsible for the overall implementation, on-going management, and continual improvement of the IT Depot best practices within all areas of Realogy. This includes the development of IT Depot documentation, reporting of KPI's, and critical success factors.
The IT Depot Manager has experience in end user services including workstation imaging, deployment of additional SW applications, peripheral support; procurement of new HW, The ITR Depot manager will also assist in testing and setting end user HW standards for Realogy. You will own the responsibility for running the IT Depot (one location on each coast) from a day-to-day operations process and procedures, all relevant performance data and will support the design/development/creation of metrics, dashboards, and reports related to the IT Depot performance. The IT Depot Manager will collate data from finance, procurement, operations, capacity planning, and technology to develop analytics that pinpoint opportunities for value creation and expense reduction. Finally, you will monitor and report against key metrics, partner with stakeholders to drive performance improvements, and work cross-functionally to implement needed IT Depot process changes.
The exciting things you will do:
Act as the initial point of contact for all basic and routine activities relating to the IT Depot
Recruiting and mentoring IT Depot technicians
Managing the day-to-day operations of the depot, and inventory
Reviewing inventory and procuring all needed HW and peripherals for Employees
Responsible for providing information related to Hardware refresh projects and responsible for overseeing annual refresh of appropriate End User HW
Maintain Hardware documentation warranty information within ServiceNow
Accurately maintain asset inventory state for the IT Depots at all times.
Assist with administration of the End User Hardware budget
Work closely with teams to forecast/trend end user HW usage and assist with end user HW budget costs
Acting as the primary liaison between the Purchasing Services Department for all end user HW standards and procurement
Create monthly reports on end user HW assets that are end of life
Create and implement an IT Depot Audit Process
Develop and track IT Depot KPIs
Planning and Organizing
BA in Hardware/Business Administration
Good track record for innovation and measurable process improvements
Ability to communicate effectively with all levels of management
3-5 years’ working experience of managing recurrent Hardware and handling Hardware license renewals/rejections
Working experience end user devices – Windows/MAC imaging
Proven experience of effectively working in a customer service environment i.e., end users or stakeholders
Strong management and listening skills
Ability to manage tight deadlines & competing workloads
Strong organizational, presentation, and customer service skills
Self-motivated and proactive with a positive attitude, particularly when identifying service improvements
Excellent organizational skills
Experience in using Office 365 suite of tools, including but not limited to Excel, Teams, Yammer, SharePoint Online, Exchange and OneDrive.
Demonstrate accountability, collaboration, and shared responsibility.
Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations and effective meetings.
Experience with other O365 products (Power BI) and integration of partner tools, is a plus.
Realogy Holdings Corp
Realogy Holdings Corp. (http://www.realogy.com/) (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , Sotheby's International Realty® (https://www.sothebysrealty.com/eng) . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.
At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.
You’ll find our commitment to diversity reflected in our achievements:
Forbes 2020 Best Employers for Diversity.
Recognized on the 2020 Human Rights Campaign Corporate Equality Index .
Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.
With diversity, we succeed together. We hope you’ll join us.
EOE AA M/F/Vet/Disability